Customer Service Executive

Customer Service Executive

Birmingham City Centre

£25,000 – £30,000 Per Annum

Hours: 12pm-8pm or 2pm-10pm (Mon-Fri)

Key Duties:

• Central customer support role handling inbound calls, queries, deliveries, returns, and order issues
• Own customer cases end to end, working with warehouse and sales teams to resolve problems quickly
• Pre and post-sales activity
• Make outbound calls to re-engage lapsed customers, support key accounts, and promote products
• Maintain accurate CRM and sales records, assist with reporting, and support daily admin
• Vet and qualify new customer accounts; identify leads for Business Development
• Maintain high call-answer rates and ensure all enquiries are responded to

Ideal Candidate:

• Strong communicator with excellent organisation and attention to detail
• Confident in a fast-paced B2B environment
• Proactive, commercially aware, and comfortable with outbound calling
• Calm under pressure and committed to delivering excellent customer service